Direct assistance
Tell us what is blocking the work
For account, technical, subscription, or product assistance, contact the Cultivra support team. We will use the details you provide only to investigate and respond to your request.
Help us resolve it faster
Include the information that applies to your issue. Do not include passwords, verification codes, or full payment details.
Your account reference
The WhatsApp phone number used with Cultivra, including the country code, or the Apple private relay email associated with Sign in with Apple. If privacy is a concern, provide only partial details first and we will explain the secure verification step.
Device and app details
Your device model, operating-system version, Cultivra app version, and whether the issue occurred in the mobile app, web dashboard, or WhatsApp.
What happened
The action you took, the exact error message, when it happened, whether you were using Wi-Fi or mobile data, and a screenshot with sensitive information concealed.
For a purchase issue
The app store, product or plan, purchase date, and store transaction reference. Never send a full card number or banking password.
Sign-in and account verification
On iOS, Cultivra offers native Sign in with Apple as well as mobile-number sign-in. Apple users may choose Hide My Email. For mobile-number sign-in, enter the number in international E.164 format, beginning with + and the country code, and make sure that number can receive WhatsApp messages.
Confirm the country code and number, check WhatsApp connectivity, wait briefly before requesting another code, and verify that Cultivra’s sender is not blocked.
Confirm the phone has internet access, test both Wi-Fi and mobile data to isolate the connection, reopen Cultivra, and send support the exact time and network used if it continues.
Use only the newest code. Verification codes expire and an older code may stop working after a replacement is requested.
Contact support before creating a second farm workspace so we can review the safest account-recovery path.
Subscriptions, purchases, and billing
Purchases made through Apple or Google are charged and managed by the relevant app store. If you paid but Cultivra still shows the wrong plan, use Restore purchases in the app while signed in with the same store account used for the purchase.
- For missing access, send support the store name, product, purchase date, and store transaction reference.
- To cancel or change renewal, use the subscription controls in Apple App Store or Google Play.
- Deleting a Cultivra account does not automatically cancel an app-store subscription.
Using Cultivra’s connected workspace
Cultivra connects farm context across mobile, web, and WhatsApp. When reporting a product issue, name the field, feature, and expected result without sending unnecessary personal information.
Scanning and scouting
Use a sharp, well-lit image showing both the damaged area and surrounding healthy tissue. Include crop, field, stage, and visible symptoms. Results are screening support and should be field-confirmed.
Tasks and workers
Check the assignee, deadline, field, saved communication channel, and whether WhatsApp permission is enabled when an assignment or completion update is missing.
Insights, weather, and markets
Confirm the farm location, crop stage, record dates, and source timestamp when a recommendation or signal does not match the expected context.
Finance, yield, and exports
State the date range, field, crop, currency, and report type when totals, planning estimates, or exported records need review.
Quick technical checks
Install the latest App Store or Google Play version available to your account.
Open another secure website, then compare Wi-Fi and mobile data. This identifies whether the failure follows the app, device, or network.
Close Cultivra completely, reopen it, and retry the same action once. Avoid repeated verification or payment attempts.
Record the time, app version, network, exact error, and a redacted screenshot before contacting support.
Privacy and account control
For information about Cultivra’s data practices, read the Privacy Policy. You may request account deletion from inside the app or follow the public account-deletion instructions.
Responsible use and urgent situations
Cultivra provides decision support and operational tools; it is not an emergency service, laboratory diagnosis, financial adviser, or substitute for product labels, local regulations, or qualified local professionals. For an immediate threat to people, animals, property, or the environment, contact the appropriate local emergency or agricultural authority.